At Highland Bikes we’re all about the cyclist. Maybe you’re a seasoned road racer or weather beaten Bikepacker or getting your first bike since you were a kid. To us, it doesn’t matter, we’re here for you.

Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.

Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Our ‘Ride It Away’ Finance options offer flexible payment options on selected purchases and we also accept voucher from most of the leading Cycle to Work providers. 

29-31 Shore Street Inverness IV1 1NG
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    Highland Bikes Returns Policy


    We obviously want you to be 100% happy with your online purchase but if for some reason you are not then Highland Bikes offers a 28 day no quibble returns policy. 

    If your order has not yet been dispatched then we should be able to cancel it immediately and process your refund. If however you order has been dispatched then you have 14 days from the day the goods were received to inform us of you intention to cancel. You then have a further 14 days to return the goods to Highland Bikes Ltd, Returns Dept, 29-31 Shore Street, Inverness, IV1 1NG. Returns received out with the 14 day period will not be accepted and will be shipped back to you at your cost. 

    If you are posting back your goods then you are required to complete a returns form. You will also need to contact us for a returns number. Any items sent back to us without the correct returns information will not be accepted. 

    Any items returned must be in unused condition in the original packaging. Any signs of over handling will result in a charge and/or reduction in the amount refunded. 

    Refunds will include the standard outbound shipping charge except where customers have selected an upgraded delivery such as 'Saturday Delivery'. Items must be returned at your own cost and we recommend that you use an insured service as the goods will remain yours until the item is refunded. We understand the return of larger items such as bicycles can be difficult to arrange so we can collect on your behalf. Prices for collection start at £40. 

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