What happens if I am out when the courier comes?
Orders may require a signature to acknowledge receipt upon delivery. The signature of the person accepting delivery at the delivery address will be proof that safe delivery of the order has been received. If no person is available to accept delivery, then the parcel will be left at your local depot. Our couriers will place a card through your door to let you know that they have been, and which course of action they have taken. You should be able to either collect it personally from your local depot or re-arrange the delivery.
Can I have my purchases sent to my place of work, or another address?
Yes. You can select an alternative shipping address however your card must pass our 3D Secure Checkout (also know as Visa Verified) in order to qualify otherwise, goods will be shipped to the card holders address.
Will I receive confirmation?
Upon placing your order you will receive a confirmation email that your order has been received.
For orders placed for delivery, you will receive an email when your order has been dispatched. Larger items will also receive a Tracking Number which will allow you to track the delivery to your door.
For Click and Collect orders, you will receive an email to let you know when your purchases are ready for collection.